Customer Service Representative

Our Client

Our client is a global leader in the manufacturing of building supplies and outdoor equipment who are looking for 5 passionate Customer Services professionals to join their team based in Pemulwuy to help provide support on a large project.

Your New Role

These immediately required temporary Customer Care roles will act as a vital link between the company, business partners and end users. You will be responsible for ensuring a seamless experience through order processing, technical support, and relationship management.

Your Responsibilities

• Act as the primary point of contact for business partners and end-users, building strong, positive relationships through professional communication.
• Manage high-volume inquiries via telephone and web, providing accurate information regarding products, pricing, and company policies.
• Deliver high-level technical information to assist customers with product inquiries and complaints.
• Efficiently enter and upload orders and data, ensuring high levels of accuracy and adherence to company guidelines.
• Liaise with sales, marketing, logistics, and warehouse teams to enhance customer satisfaction and resolve anomalies quickly.

The Benefits

• Onsite parking
• Incredible team culture
• Potential to go permanent
• Work for a globally recognised business

About You

• Previous experience in Call Centre, Customer Service, Customer Care, Escalations and Disputes
• Experience within Construction, Building, Engineering, Hardware or similar will be highly regarded
• Strong verbal and written communication skills.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.